VERITAS NetBackup 6.x Troubleshooting Techniques for Windows

Overview:

This course provides instruction on troubleshooting NetBackup 6.x. After completing this course, you will be able to perform a variety of tasks including, upgrade from NetBackup5.x to NetBackup 6.x, detect problems using tools, identify the daemons and processes that run on the master server, media server, EMM server, and clients, and much more.

Description:

Course Objectives
This course provides instruction on troubleshooting NetBackup 6.x. After completing this course, you will be able to:
• Upgrade from NetBackup5.x to NetBackup 6.x.
• Detect problems using tools, such as the Activity
Monitor, reports, NBSupport, the NetBackup
Operations Manager (NOM), and notify scripts.
• Identify the services and processes that run on the master server, media server, EMM server, and clients.
• Enable and use legacy, unified, and robust logging to troubleshoot problems.
• Back up, recover, and maintain the NBDB.
• Focus on problem resolution using tools, such as NetBackup commands and system commands and files.
• Troubleshoot new server and client installations, in addition to media, system, network, device, and other problems.
• Correct problems and verify the problem correction.

Who Should Attend
This course is for NetBackup administrators, operators, system engineers, and technical support personnel who want to broaden their NetBackup advanced troubleshooting knowledge and skills on a Windows platform.

Prerequisites
Before attending this course, you should have:
• One year of NetBackup Windows administration
• Two years experience as a Windows system administrator, including networking
• Familiarity with backup and restore concepts and SAN concepts

Hands-On
This course includes practical exercises that enable you to test your new skills and begin to transfer them into your working environment.

COURSE OUTLINE
Upgrading NetBackup
• Preparing for an Upgrade
• Upgrading to NetBackup 6.x
Analyzing and Detecting Problems
• Analyzing Problems
• Detecting Problems Using the Activity Monitor and Reports
• Detecting Problems Using NBSupport
• Detecting Problems Using E-mail Notification
• Detecting Problems Using NOM
Process Flow
• NetBackup Architecture and Processes Review
• Backup Process Flow
• Restore Process Flow
Using Debug Logs
• Log Management
• Capturing Debug Logs
• Viewing Logs
NetBackup Database Troubleshooting
• The NetBackup Relational Database (NBDB)
• NBDB Creation Process
• The EMM Domain
• EMM Server Backup Process Flow
• Protecting the NBDB
• Maintaining the NBDB
Troubleshooting Devices
• Device Error Status Codes
• DOWN Drives: Isolating Tape Drive Problems
• Troubleshooting Shared Storage
• Tape Alert
• Drive Diagnostics
Troubleshooting Media
• Media-Related Status Codes
• Troubleshooting Frozen and Suspended Media
Troubleshooting Network Issues
• PBX and VNETD Usage
• NetBackup and TCP/IP Communications
• Communication Errors
• Physical Network Failures
• NetBackup Configuration Errors (?)
Performance Tuning
• Performance Concepts
• Isolating Bottlenecks
• Addressing Bottlenecks