Symantec Enterprise Vault 2007 for Exchange: Troubleshooting and Maintenance

Overview:

Enterprise Vault is an information management system used to archive and manage data from e-mail servers, file servers, and Microsoft SharePoint servers. The overall objective of this course is to provide the Enterprise Vault administrator with a closer look at Enterprise Vault 2007 functionality and expand upon fundamental knowledge of Enterprise Vault by focusing on advanced concepts, fault isolation, and recovery. Note: This course does not cover NetBackup Vault.

Description:

Course Objectives
By the end of this course, you will able to:
• Upgrade to Enterprise Vault 2007.
• Troubleshoot common problems with MAPI.
• Describe the architecture of mailbox archiving and message queues.
• Troubleshoot common problems with mailbox synchronization and archiving.
• Troubleshoot common problems with Exchange journal archiving.
• Troubleshoot common problems with the user extensions.
• Describe file system archiving.
• Troubleshoot common problems with the storage processes and indexes.
• Set up Enterprise Vault policy and initialization files.

Who Should Attend
This course is intended for Enterprise Vault administrators who are responsible for:
• Ongoing support of the Enterprise Vault environment
• Troubleshooting issues related to specific areas of the Enterprise Vault application

Prerequisites
Symantec Enterprise Vault 7.x Administration I and Symantec Enterprise Vault 7.x Administration II

Hands-On
This course includes labs and assessment items that enable you to test your new skills and begin to transfer them into your working environment.

COURSE OUTLINE
Enterprise Vault Architecture and Upgrading
• Architecture and Performance
• Why Upgrade to Enterprise Vault 2007?
Using Enterprise Vault
• How to Troubleshoot Enterprise Vault
• The Enterprise Vault Directory
• Introduction to MAPI
• Troubleshooting MAPI Errors
Microsoft Message Queuing
• How Message Queues Are Used
• Viewing Microsoft Message Queuing
• Troubleshooting Microsoft Message Queuing
Mailbox Synchronization and Archiving
• Mailbox Archiving Architecture
• Mailbox Synchronization
• Mailbox Synchronization Troubleshooting Tools
• Troubleshooting Mailbox Archiving
Exchange Journal Archiving
• Architecture of Journal Archiving
• Common Problems with Exchange Journal Archiving
Client Troubleshooting
• User Extensions
• Troubleshooting User Extensions
• Troubleshooting Outlook Web Access (OWA)
Troubleshooting Storage
• The Storage Service
• The Vault Store Database
• Troubleshooting NTFS Partitions
Index Enhancements and Troubleshooting
• Indexing and Searching
• Troubleshooting Indexing and Searching
File System Archiving
• File System Archiving
• Troubleshooting File System Archiving
Enterprise Vault Policy Manager (EVPM)
• Enterprise Vault Policy Manager
• Setting Up Initialization Files
• Using EVPM to Customize Public Folder Archiving
Automatic Classification Engine (ACE)
• Overview of Intelligent Archiving
• Overview of Main System Components
Discovery and Compliance Accelerators
• Installing Discovery Accelerator
• Customizing Discovery Accelerator
• Troubleshooting Discovery Accelerator
• Troubleshooting Compliance Accelerator
Additional Resources
• Using Symantec Support