IBM Tivoli Business Services Manager 4.1 for Administrators

Please Note: This class is subject to a ten percent increase. Please contact a TrainingPage representative for verification of price increase.

Description:

IBM Tivoli Business Services Manager (TBSM) shows the health of critical business services and associated service level agreements (SLAs). With TBSM 4.1.1, you can target resources and actions toward the most critical and costly IT resources and issues

Audience:

This intermediate level course is for System administrators and System managers responsible for configuring and administering TBSM 4.1.1.

Objectives:

• Evaluate business processes to develop service models
• Build TBSM 4.1.1 Service Models
• Use and configure TBSM 4.1.1 service views
• Use advanced features of service models to expand model coverage
• Configure mainten

  Prerequisites:

  You should have the following:

  • Background in networking protocols and architectures
  • Familiarity with database concepts
  • Familiarity with system monitoring and system event concepts
  • Familiarity with IBM Netcool OMNI

    Topics:

    Business Service Management

    Building Service Models

    • Templates and Services
    • Data Feeds
    • Service Instances

    Using Service Views

    Service Level Agreements

    • Tracking SLAs
    • Monitoring