IBM Tivoli Business Services Manager 4.1.1 for Adminstrators

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Description:

IBM Tivoli Business Services Manager (TBSM) shows the health of critical business services and associated service level agreements (SLAs). With TBSM 4.1.1, you can target resources and actions toward the most critical and costly IT resources and issues. In this course, you will learn how to develop and build service models and configure service views. Through hands-on exercises, you will use, configure, and administer TBSM 4.1.1.

Audience:

This intermediate level course is for System Administrators and System Managers who will configure and administer TBSM 4.1.

Objectives:

• Evaluate business processes to develop service models
• Build TBSM 4.1.1 Service Models
• Use and configure TBSM 4.1.1 service views
• Use advanced features of service models to expand model coverage. Configure maintenance windows for managed service level agreements (SLAs)
• Configure Data Fetchers to retrieve service data from external databases
• Configure the Tivoli Enterprise Console (TEC) probe to receive events from TBSM event sources, including TEC and IBM Tivoli Monitoring (ITM) Build service models using autopopulation, data fetchers, and External Service Dependency Adapters (ESDAs)
• Develop custom service views for users
• Configure the TBSM 4.1.1 IBM Tivoli Monitoring Agent, both for system health and to store historical reporting information. Use the report capabilities of TBSM 4.1.1 to generate historical reports
• Administer users and groups within TBSM 4.1.1 and the IBM Netcool Security Manager framework
• Use and program the TBSM 4.1.1 Application Programming Interface (API)
• Provide infrastructure administration for the TBSM 4.1.1 environment
• Describe bidirectional data flow between the OMNIbus Object Server and the TBSM server.
• State the steps necessary to configure a TBSM 4.1.1 failover server
• Describe the steps necessary to integrate TBSM 4.1.1 and Tivoli Application Dependency Discovery Manager (TADDM). Troubleshoot operations using TBSM logs

Prerequisites:

You should have:

• Background in networking protocols and architecture
• Familiarity with database concepts
• Familiarity with system monitoring and system event concepts
• Familiarity with IBM Netcool OMNIbus Object Server

You should complete:

• IBM Tivoli OMNIbus 7.2 Administration and Configuration (TN021) or
• IBM Tivoli OMNIbus 7.2 Administration and Configuration (TN022)

Topics:

Business Service Management

Building Service Models

• Templates and Services
• Data Feeds
• Service Instances

Using Service Views

Service Level Agreements

• Tracking SLAs
• Monitoring SLAs
• Maintenance windows

Data Fetchers

Automatic Service Model Development

• Autopopulation with Data Fetchers and ESDAs
• Integrating TBSM 4.1.1 and Tivoli Application Dependency Discovery Manager (TADDM)

Custom Views

User and Group Management

Realtime Active Dashboards (RAD) Shell

Administration

• Backing up Database
• Configuring Server Failover, Including OMNIbus
• Probe for TEC Event Integration Facility (EIF) Gateway
• Health Agent and Historical Reports
• Troubleshooting Operations with TBSM logs