Customer Order Management: Product Admin. (Siebel 7.8)

Description:

Siebel 7.8 Customer Order Management is a comprehensive suite of multichannel eBusiness applications that enables companies to manage products, pricing, contracts, quotes, and orders. Focusing on the Product & Catalog Management within Siebel 7.8, this course provides a foundational understanding of Customer Order Management (C/OM) and serves as a prerequisite to Pricing Management, C/OM 7.8. The course covers features and functions of Siebel C/OM that can be implemented as-delivered and administered through the client. Some content covers product modeling for the Communications, Media, and Energy (CME) industry.

Learn to:

• Create and associate product detail to products
• Create catalogs and categories
• Use a Joint Workspace for managing, testing, and releasing products, attributes, and classes
• Use the Pricing Designer to view and price a component-based customizable product
• Administer product bundles, coupons, and special configuration promotions
• Create multiple product user interfaces (UIs) for a customizable product

Audience:

Functional Implementer
Technical Consultant


Objectives:

• List the key administrative Customer Order Management (C/OM) entities
• Describe the C/OM administrative roadmap
• Use picklists, multi-value groups, and attachments
• Create, version, and release a product record and its details
• Create attributes and domains, and assign them to a hierarchy
• Generate smart part numbers
• Create a new price list and price list line items
• Describe a dynamic product catalog
• Create a component-type customizable product by defining relationships
• Describe ways to enforce business logic via constraints
• Describe Eligibility and Compatibility (E & C) examples and usage scenarios
• List types of product promotions and where they appear in the run-time user interface (UI)
• Describe product and promotion recommendation functionality and its capabilities
• Use ADM to migrate data from source to target environment
• Use the Data Explorer to view the Customer Order Management (C/OM) entities that can be migrated
• Describe logic governing product UI selection

Topics:

Navigate the C/OM Client

Administer Products, Classes, and Attributes

Associate Price Lists with Products and Catalogs

Set up Eligibility and Compatibility for Products and Promotions

Administer Product and Promotion Recommendations

Create, Administer, and Price Customizable Products

Set Up, Test, and Administer Constraints to Enforce Business Logic

Administer Multiple Product UIs

Migrate C/OM objects using Application Deployment Manager (ADM)