Billing and Revenue Management Version 7 Billing and Finance

Description:

This course is appropriate for students who are in a billing support or revenue assurance role. It demonstrates Oracle Communications Billing and Revenue Management's support for the revenue management lifecycle. The Billing and Finance class provides students with information about the tools and applications available for billing support and revenue analysis. Students will perform simple custom configurations to demonstrate how the system easily adapts to varying business policies. Students will test these scenarios during hands-on labs.

The Billing and Finance class will give students a clearer understanding of the product's role in areas such as billing, billing configuration options, tools available to manage financial aspects of customer accounts, payments and guiding payments, collections, and general ledger.

Audience:

Business Analysts

Objectives:

• Understand the billing process
• Process accounts using Portal Bill Run Management
• Use trial billing to bill accounts and use Portal Invoice Viewer
• Configure the Portal database for delayed billing
• Examine the results of a bill run using bill suppression
• Understand the trigger billing process
• Understand the Portal taxation process
• Perform adjustments and disputes on customer accounts
• Process payments and use the Payment Suspense Center
• Understand the Portal Collections process
• Use Revenue Assurance Center to analyze customer accounts
• Use Suspense Management Center to view processed EDR's
• Understand the Portal Reporting process

Prerequisites:

Suggested Prerequisites:
Billing and Revenue Management Version 7 Business Essentials
Billing and Revenue Management Version 7 Business Essentials

Topics:

Billing Process Overview
Review Item Objects in Portal
Review Accounting Cycle activities
Review Billing Cycle activities
Understand Flexible Cycles
Review the Portal Billing Scripts

Bill Cycle Management
Account Groups Review
Understand Customer Segments
What is Bill Cycle Management
Understand Bill Run Management and the billing process

Trial Billing
Describe the Trial Billing process
Discuss the functionality of Trial Billing
Describe the process of running Trial Billing
Run Trial Billing
View Invoices using Portal Invoice Viewer
Review Trial Billing resources

Billing Options and Process
Understand the effects of In Advance Billing
What are the benefits of Bill Now
The delayed billing process
Understand Bill Suppression
The billing process and the effects of rerating
What is Concurrent Billing and Batch Rating

A/R Account Activities
Understand the different options associated with adjustments
Discuss the dispute and settlement process
Define bulk adjustments
Understand Portal General Ledger
Review Portal Tax procedures

Portal Payment Process
Review the Portal payment process
Understand Payment Incentives
What are Payment Fees
Understand how payments enter and exit Payment Suspense

Portal Collections
Understand how Portal Collections process bill units
Configure a Collections Scenario
Understand the roles of Collections Managers and Agents
Determine how to use Collections Center

Revenue Analysis
Review the Portal revenue assurance model
Review revenue assurance data
Use Suspense Management Center to analyze suspended data

Reports
Define Portal reports
Understand the different report packages
Review the process of running reports
What are sub-reports

Making Corrections
Discuss the rerating process
Review the process of resolving failed Portal initiated payment transactions
Understand the payment reversal process
Discuss the methods of refunding customers