Oracle Collaboration Suite 10g: Supporting Users

Description:

This course covers how to perform key application administration tasks in Oracle Collaboration Suite. These tasks are useful when you support users or when you help to resolve end-user issues.

The key tasks covered in this course are:

• Provisioning users to access the Applications in Oracle Collaboration Suite
• Managing users access or rights to the Applications
• Administering users, groups, and objects in each Oracle Collaboration Suite Application such as Aliases in Oracle Mail
• Solving minor problems in the Applications to support end users and escalating major problems to System Administrators

Students get hands-on experience with the application administration tasks for the Oracle Collaboration Suite Applications such as:

• Oracle Mail
• Oracle Calendar
• Oracle Content Services
• Oracle Real-Time Collaboration (RTC)
• Oracle Workspaces
• Oracle Discussions
• Oracle Mobile Collaboration
• Oracle Search

They also get an overview of the key administration tasks for Oracle Voicemail and Fax.

Learn To:

• Provision Users
• Provide users rights and privileges to access the Oracle Collaboration Suite Applications
• Administer Users
• Administer objects in the Oracle Collaboration Suite Applications such as Resources in Oracle Calendar
• Help users install client applications so that they can access the different Oracle Collaboration Suite Applications, such as Oracle Drive to access Oracle Content Services
• Troubleshoot client-side end user problems for the different Oracle Collaboration Suite Applications

Audience:

Support Engineer
Functional Implementer
Business Analysts
Sales Consultants
Technical Consultant

Objectives:

• Identify the architecture components of the Oracle Collaboration Suite Applications
• Identify the roles in a typical Oracle Collaboration Suite environment
• Identify the tasks of a Business Administrator
• Manage user accounts and groups at the suite-level for accessing the Oracle Collaboration Suite Applications
• Install and configure OCFO, Oracle Drive, Oracle Calendar Desktop client, and Oracle Messenger
• Administer users, lists, aliases, newsgroups, and quotas in Oracle Mail
• Administer users, groups, resources, categories, event calendars, holidays, and their administrative and designate rights in Oracle Calendar
• Administer users, categories, trash, archive, libraries, containers and set notification and defaults in Oracle Content Services
• Administer sites and monitor web conferences in Oracle Real-Time Collaboration, and administer groups and sites in Oracle Voicemail & Fax
• Configure the Web Crawler in Oracle Search to search Web sites external to Oracle Collaboration Suite
• Administer users and devices, and view logs in Oracle Mobile Collaboration, and configure default settings and manage roles in Oracle Discussions
• Administer Application properties, users, groups, roles, and templates, and manage corrupt and orphaned workspaces in Oracle Workspaces
• Identify troubleshooting tasks for common problems encountered by users

Prerequisites:

Required Prerequisites:
Oracle Collaboration Suite 10g End User Tutorial

Suggested Prerequisites:
Have used browser-based applications

Topics:

Oracle Collaboration Suite: Introduction
Oracle Collaboration Suite Environment: Overview
Oracle Collaboration Suite Roles: Introduction
The Troubleshooting Process
Business Administrator's Administration Tools
Business Administrator's Tasks

Oracle Collaboration Suite Applications: Architecture
Components of Oracle Mail
Components of Oracle Calendar
Components of Oracle Content Services
Components of Oracle Real-Time Collaboration
Components of Oracle Voicemail & Fax
Components of Oracle Search
Components of Oracle Mobile Collaboration

Administering Clients
Configuring an Oracle Mail Client
Installing and Configuring Oracle Connector for Outlook
Installing and Configuring Oracle Drive
Installing and Configuring Oracle Calendar Desktop Client
Installing and Configuring Oracle Messenger

Maintaining Users and Groups
Provisioning a user
Searching for, editing, disabling, and deleting a user account
Assigning privileges to a user
changing the password for a user
unlocking a locked account
Creating a group and assigning roles to the group
editing or deleting the group

Administering Oracle Mail
Modifying e-mail user attributes such as e-mail quota
Searching for recoverable deleted messages for users
Creating or deleting Lists
Managing Lists members, modifying Lists and default parameter values, and displaying all Lists for a person
Creating, modifying, or deleting Aliases
Creating, modifying, or deleting Newsgroups

Administering Oracle Calendar Users and Groups
Oracle Calendar Administration Tools: Overview
Administrative Rights to Maintain Users and Groups: Introduction
Setting Default User Profiles
Locating and Updating a users Calendar account
Guidelines to Assigning Rights
Granting Administrative and Access Rights
Locating and Updating a Calendar account for a group
Maintaining users in a group

Administering Oracle Calendar Resources
Modifying Resource Defaults
Creating, Locating, or Deleting a resource
Assigning a resource to a category
Restricting the resource
Granting rights to book a restricted resource
Transferring calendar entries of the resource
Delegating administrative rights to manage the resource

Administering Oracle Calendar Event Calendars and Holidays
Creating, Locating, and Deleting Event Calendars
Modifying event calendar properties, granting access rights, or modifying default rights to the resources
Populating event calendar with an event
Assigning Holiday Administration Rights
Creating, Updating, and Deleting Holidays

Administering Oracle Content Services
Site-level Administration: Site, Role, User, Group, Category, and Records Administration tasks
Site-level and Container-Level Administration: Quota, Configuration, Library, Container, Security, and Content Administration tasks

Administering Oracle Real-Time Collaboration
Creating a Site
Accessing a Site
Locating a Site
Updating a Site
Deleting a Site
Viewing Web Conference reports
Viewing usage reports
Viewing feedback reports

Administering Oracle Voicemail and Fax
Locating a site
Propagating properties of a Site
Creating a Group or Site
Editing a Group or Site
Deleting a Group or Site
Editing preferences of a Voicemail and Fax account

Administering Oracle Search
Introduction to Search in Oracle Collaboration Suite
Configuring the Web Crawler
Creating a schedule

Administering Oracle Mobile Collaboration
Creating a wireless account
locating a wireless account
Editing a user's profile
Resetting a User's password
Adding new devices for a user
Viewing user logs

Administering Oracle Workspaces
Setting Application properties
Locating a user or group
Managing Application roles
Recovering corrupt workspaces
Assigning new owner to orphaned workspaces
Deleting Workspaces
Viewing Templates and uploading templates to the Workspace system

Administering Oracle Discussions
Configuring Default Settings for Forums
Granting Roles: Global Administrator
Showing or Hiding the Discussions Bar