HP PolyServe Matrix for Linux Administration

Description:

This course teaches the skills necessary to successfully begin project management activities in support of the IBM Self Checkout solution.

Audience:

This intermediate course is intended for IBM and IBM Business Partner personnel who are responsible for managing the technical aspects of a self checkout engagement. Some of these responsibilities include requirements gathering, installation planning, and system configuration planning.

Objectives:

Upon completion of this course you should be able to:

• Distinguish between systems and identify individual components.
• Describe the technical elements necessary to successfully manage an IBM POS Self Checkout implementation
• Manage low level integration tasks
• Facilitate the tasks and actions between the retailer and IBM/BP organizations at the appropriate time during the course of the project
• Facilitate the gathering and disseminating of inputs and outputs between the retailer and IBM/BP organizations.
• Identify appropriate project plan management as it relates to a self checkout engagement.
• Document a specific account's configurable options.
• Explain how to conduct in-store training on Best Practices.
• Demonstrate the proper procedures for processing items and tendering orders.
• Demonstrate the proper procedures for helping shoppers with "assistance-required" situations.
• Identify the proper procedures for handling problem situations related to cash.
• Describe store-level procedures required to successfully setup and maintain the Self Checkout system.
• Describe store-level procedures required to successfully correct security database problems.
• Identify system files and give a brief description of their purpose
• Determine and correct the root cause of common lane problems
• Discuss process flow and roles and responsibilities
• Discuss project plans and action lists
• Explain how to document a customer's functional requirements using the CIR documents
• Explain the process of self checkout project management

Prerequisites:

Before attending this course, it is recommended that you have the following knowledge and/or skills:

• BA / BS degree in business, engineering, computer science or related field or equivalent experience
• Minimum 3 years experience in project management role with a technology-based company providing integration of best practices and technology systems for internal and external customers
• Extensive experience with Windows NT and 2000, Microsoft Office Suite, and Microsoft Project

Prerequisite courses:

• Supporting the IBM Self Checkout Solution (RE8000T) or (RE8010T)
• IBM Self Checkout Solutions - What's New in SCS? A Technical Perspective (RE8210)

These prerequisite courses can be found in the STG SMART Zone:

IBM employees: http://lt.be.ibm.com/smartzone

IBM Business Partners: http://www.ibm.com/services/weblectures/dlv/smartzone

Topics:

• IBM self checkout product portfolio overview
• Lane operation and functionality
• BOSS system functionality
• Lane file structure
• BOSS file structure
• System component identification
• Theory of operation
• Role of the Shopper Assistant
• Self checkout-specific project management skills
• Cash Maintenance Procedures
• Basic system troubleshooting and problem resolution
• Process flow and roles and responsibilities
• Customer Integration Requirements Checklist (CIR) Review
• Collecting extracts
• Configurable options
• Project plans and action lists
• Integration process flow
• Managing and reviewing reports
• In-store end user training
• Store opening and closing procedures
• Loading Software
• Self checkout best practices