ITIL v3 Service Offerings and Agreements

Overview:

This course provides in-depth coverage of the ITIL V3 areas of Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Finance Management.

Description:

Credits Toward ITIL Expert 4 

Special notes 
 This course is currently moving through the APMG qualification process, which is outside of the control of HP Education and other training providers. Although HP Education anticipates the information in this description will reflect what APMG will eventually approve, it is subject to change. If you register for this course, please be assured that HP Education will be managing this course's schedule in a normal way.

 

Prerequisites 
 ITIL v3 Foundation certification (from HF421S ITIL v3 Foundation or HE785S ITIL v3 Foundation Bridge)
Note: Students must be able to provide certification proof in order to take the exam
 
Audience 
 Managers, operational staff, and others requiring deep knowledge of or involved in Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Finance Management.
   
Course objectives 
 Service Portfolio Management
Service Level Management
Service Catalogue Management
Demand Management
Supplier Management
Finance Management
 
Next steps 
 Other ITIL V3 Capability and Life Cycle courses - click here for guidance