Operational Support and Analysis (ITIL V3)

Overview:

This course provides in-depth coverage of the ITIL V3 areas of Event Management, Incident, Request Fulfillment, Access Management, Problem Management, Service Desk, Technical Management, IT Operations Management, and Application Management.

Description:

Special notes 
 This course is currently moving through the APMG qualification process, which is outside of the control of HP Education and other training providers. Although HP Education anticipates the information in this description will reflect what APMG will eventually approve, it is subject to change. If you register for this course, please be assured that HP Education will be managing this course's schedule in a normal way.
 

NOTE: Students must be able to provide proof of ITIL V3 Foundation certification or ITIL V2 Practitioner certification in order to take the exam offered as part of this course.
 

Prerequisites 
 Success on the ITIL V3 Foundation exam (HF421S) or ITIL V3 Foundation Bridging exam (HE785S) or any ITIL V2 Practitioner exam (see full list and guidance here)
 
Audience 
 Managers, operational staff, and others requiring deep knowledge of or involved in Event Management, Incident, Request Fulfillment, Access Management, Problem Management, Service Desk, Technical Management, IT Operations Management, and Application Management 

 
Next steps  
 Other ITIL V3 Capability and Life Cycle courses - click here for guidance