ITIL V3 for executives
Length: 4 hours
Course Code: HF411X
List Price: Contact for price
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Description:
Course overview
This 4-hour ITIL (IT Infrastructure Library) overview for executives provides a general overview of the IT Service Management (ITSM) lifecycle based on Version 3 of the IT Infrastructure Library (ITIL), Service Management disciplines, the benefits and justification, and surrounding management issues.
Prerequisites
- Basic IT knowledge would be helpful but not essential
Audience
This course is designed to be adaptable to fulfill the needs of two audiences:
- IT Executives, Senior IT Managers or Sales Executives who need to have a broad yet focused understanding of ITIL service management, but who do not have the time to devote to longer training sessions
- Executives, Senior IT Managers, other IT employees, or involved personnel whose organization is in the process of implementing ITIL and need a broad understanding of the processes, terminology and concepts of ITIL, but who do not have the time or need to devote to longer training sessions
Benefits to you
- Gain a basic understanding and benefits of ITIL Service Management in only half a day
- Gain support from all levels of management
- Gain the necessary knowledge to make better decisions
Course outline
Introduction to ITIL
Service Management as a Practice
Service Lifecycle stages
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Technology and Architecture
Conclusion
- Where do we go from here?
- Hurdles and final thoughts