Advanced HP Session Allocation Manager (SAM) Configuration and troubleshooting

Overview:

This instructor led training course covers the advanced configuration and troubleshooting of the HP Session Allocation Manager (SAM) software in an HP Blade Workstation or Consolidated Client Infrastructure (CCI) solution. While the concepts presented here may be applicable to other environments in which RGS may be used, all course labs will involve one of these two environments. Be sure to check with your training manager or the course scheduler to ensure that the delivery you choose covers the target environment that you support. Typical audience roles are solution architects, technical sales support, and service/support engineers. Attendees should have prior experience with HP SAM, and should have attended at least one full solution training course on the CCI or HP Blade Workstation solution. Attendees should already know how to install and use the specific solution upon which they are supporting HP SAM. See the Prerequisites section for further details.

Description:

Prerequisites
 Students must have attended a previous instructor led training course on the CCI or HP Blade Workstation Solution and this must match the target environment of this course. The following courses meet this prerequisite for deliveries using Workstation Blade labs:
HP Blade Workstation Solution Course (HG759S) or CCI Training (U8692S)
To get the most benefit from this class, students should be able to:

Create, capture, and deploy an image using HP Rapid Deployment Pack (HP RDP)
Demonstrate knowledge of Microsoft Remote Desktop Protocol (MS RDP) and HP
Remote Graphics Software (HP RGS)
Perform Windows 2003 Server administrative tasks
Demonstrate knowledge of Windows 2003 Enterprise or Standard Edition
Server platform key components including: Active Directory, DHCP, domain server, and Group Policy and Group Policy Objects (GPOs)
Install and configure one of the following solutions:
HP Consolidated Client Infrastructure (CCI)
HP Blade Workstation Solution
The following HP Education training courses will also be beneficial for  above background skills:

HP Insight Control Environment Foundation (HE643S)
HP Blade Administration c-class or equivalent knowledge (HE646S)
Deploying Insight Control Environment w/RDP (HE645S)
Managing and Monitoring HP Insight Control Environment w/SIM (HE644S)
 
Audience
 This course is intended for customer pre-sales and post-sales support, C&I personnel, system architects, and service engineers who will be providing support for deployments of the HP Blade Workstation Solution or CCI.
 
Course objectives 
 After completing this course, you should be able to:
Describe the installation options available for HP SAM
Describe the options available from the HP SAM Web Console
Configure the HP SAM Clients
Install and configure a Smart Card Reader
Describe the database backup options
List the recommended performance tuning options
Describe HP SAM security options
Describe HP SAM troubleshooting steps
 
Course outline 
 Tour the Product: provides an overview of HP SAM and its various components
Competitive Information: provides a list and description of the major competitors along with feature by feature comparisons
Installation Options: provides the installation options for the various HP SAM components and an architecture overview for HP SAM high availability and load balancing options
Configure the HP SAM Clients: provides configuration options for the HP SAM clients
HP SAM Web Console: explores the options available from the HP SAM Web Console
Maintain the Database: provides information on HP SAM database backups and restores, as well as log maintenance
HP SAM Security: provides information for maintaining administrator passwords, maintaining the HP SAM Administrator group, and firewall considerations
Troubleshooting: provides detailed steps for troubleshooting HP SAM installations, upgrades, and maintenance