ITIL® V3: Foundation Upgrade

Overview:

This 1-day course refreshes the participant’s knowledge of the IT Infrastructure Library® (ITIL®) V2 concepts that are relevant to ITIL V3. The course also explains concepts and terms that are new to ITIL V3.

Description:

Target Audience

This course is designed for anyone interested in supplementing their ITIL V2 Foundation level knowledge with the new ITIL V3 information.

Course Objectives

· Identify the best practices documented in ITIL V3.
· Identify the implications of implementing one or more ITIL best practices.
· Define new terminology in ITIL V3.
· Identify the concepts underlying IT Service Management.
· Define the roles, processes, and components within key areas of IT Service Management.

Prerequisites

· ITIL Version 2 Foundation Certificate