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Description:

Target Audience
This course is designed for IT professionals, managers, and executives who want to successfully implement ITIL® and obtain ITIL Version 3 Foundation Certification.

Course Objectives
This three-day course introduces the IT Infrastructure Library® (ITIL®) and the concept of IT Service Management (ITSM). It outlines the processes required to deliver, measure, and improve IT services. This course also provides a comprehensive look at the concepts and terminology necessary for Foundation level understanding of ITIL V3.
To facilitate participant comprehension, this course includes the popular Airport Simulation - BSM International team workshop. This simulation offers an exciting, practical demonstration of the effectiveness of the ITIL concepts.
Included in this course is the optional ITIL Version 3 Foundation Certification exam, which is administered on the final day.
· Identify the purpose and foundation of ITIL.
· Identify the best practices documented in ITIL V3.
· Identify the implications of implementing one or more ITIL best practices.
· Define new terminology in ITIL V3.
· Identify the concepts underlying IT Service Management.
· Define Service Strategy concepts.
· Define Service Design concepts.
· Define Service Operations concepts.
· Define Service Transition concepts.
· Define Continual Service Improvement concepts.
· Define the roles, processes, and components within key areas of IT Service Management.
· Increase participant’s capacity to pass the ITIL Version 3 Foundation Certification exam.

Prerequisites
· None
 

Outline
Day 1
· Module 1: Introducing ITIL®
· Module 2: Identifying Service Strategy
· Module 3: Identifying Service Design
  
Day 2
· Module 4: Identifying Service Transition
· Module 5: Identifying Service Operation Part 1
· Airport Simulation - BSM International workshop

Day 3
· Module 5: Identifying Service Operation Part 2
· Module 6: Identifying Continual Service Improvement
· Module 7: Considering Technology and Architecture
· Exam preparation
· Certification exam

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